Frequently Asked Questions

You will find below a list of frequently asked questions and answers. Should you have any other questions or queries please don't hesitate to get in touch.

Can we arrange to meet you before booking?
Yes, we encourage you to meet with us. We fully understand that it's not always possible to arrange this due to distance or work schedules so we do give you the opportunity to book online and have a telephone consultation. If you do decide to book with us, we will happily meet with you to arrange any extra details. We will also send a questionnaire to you a month before the wedding to check that we have all the details we need so we don’t need to bother you on the day.

Can we view a sample wedding DVD?


We can provide a sample wedding DVD prior to booking. We do encourage you to take a look at the videos on this website to get an idea of the style that we use and the variety of weddings that we have filmed.

How will you be dressed on the day?
We will always dress smartly for your special day. We will usually wear a smart pair of trousers with a smart shirt.

How well do you work with the photographers?
We completely understand that you have paid for your photographer to do a job as well. We will always introduce ourselves to your photographer and then we can work alongside each other towards our own goals. If you are yet to book your photographer, check out our links section where we have recommended several photographers we have had the pleasure of working with.

How do I make a booking?
To make a booking, either contact us by email or telephone (the address and numbers are at the bottom of the page. If we are free on the date of your wedding, we will send you a contract through by email (or post if you prefer) and provisionally book your wedding. If you are happy with the contract sign it and send it back to us with the £150 deposit. At this point we will sign it, send a copy back to you and place your wedding in our diary.

Do I have to pay a deposit?
We ask for a deposit at the time of booking. The deposit is £150 regardless of the package. This deposit is non-refundable.

Do I have to pay for a consultation?
We provide a free, no obligation consultation before or after booking. There is no charge for travel and there is no pressure for you to book with us. This is to give you a chance to see further examples of our work and ask any questions that you may have about our service or how we operate on the day.

When do I have to make a final payment?
We ask that you make the final payment a month before the wedding date. We will send you an email reminding you when the final payment is due. If you prefer, we can accept the final payment before this date.

Can I have my wedding put onto Blu-Ray disc?


Yes, we can provide your wedding on Blu-Ray, but there will be an extra charge as additional work is needed. If you require a mixture of DVDs and Blu-Rays this can also be provided. The charge for this is listed under the Prices section.

Are we expected to provide food and drink?
You are not expected to provide food and drink. We will happily provide this ourselves as we know you have a lot of guests to think about. If you do decide to provide food and drink, please let us know.

How long do you keep for the footage on your system for?
We will usually keep your wedding footage for 6 months. This is to give you enough time to watch your DVD, show it to friends and family and then order more if they are wanted. We can hold your footage for longer if needed, but please let us know as soon as possible.

How long will the finished DVD be?
This is dependent on a number of factors e.g. length of service / speeches on average it's in the region of an hour to an hour and a half. You will also have a ten - fifteen minute highlights section as well.

Do you film Civil Partnerships?


Yes we do film Civil Partnerships.

Where will you travel to?
In general we work in Kent, East Sussex, London and the rest of the South East. However we will always try to accomodate any booking, so if you are outside of the South East still drop us an email and we will let you know if we are able to travel there.

Do you charge extra for travel/accommodation?
We do not charge extra for travel or accommodation in Kent and East Sussex. A charge for travel further afield will be quoted upon enquiry.

How long do you film bridal preparations for?
We usually arrive at the house or venue about 2 hours before the wedding is due to start. We stay for as long as we can, although this is dependant on how far away the ceremony is taking place. We try to film as many hair, make-up shots and dress shots as we can in the time we have.

Do we have to wear a microphone?
You will not need to wear a microphone at all throughout the day. We use a directional microphone attached to the camera which picks up any sound from the direction it is pointing in. The camera also contains a microphone which picks up sound from all around (omnidirectional). We are then able to adjust the sound levels in post production to provide the best sound quality available.

Can we choose our own music for the DVD?
Yes you can choose your own music for the DVD, please tell us that you would like your own choice and then provide us with copies of the music and we will add it to suitable parts of your wedding DVD.

When will we receive our finished DVD?
Our contract states that we must deliver the wedding DVD within two months of the wedding. We will usually deliver the DVD before this, but two months is the absolute most that you will have to wait.

Will the venue have any objections?
You should check with your venue as soon as possible about having a videographer. Although the majority of venues will not object, some may charge you an additional fee or may ask that we film from one place only whilst in the venue.

Will I need to tell my photographer that I’m having a videographer?
It is advisable to let them know that someone will be filming, but it is not essential.

How do I pay for my wedding DVD?
You can pay for your wedding by cash or cheque depending on which is easiest for you. The deposit should be paid at the time of booking. Any outstanding fees should be paid at least one month before the wedding date. If you wish the full amount at the time of booking that is fine.

Can I get extra copies of the DVD?
You will be provided with 3 copies of the edited DVD as part of any package. If you would like to order additional copies, simply contact us to arrange it. Each additional DVD costs £10.

 

 

Tel: 07912 687 494
info@crystalmediaproductions.co.uk
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